BUSINESS TRANSFORMATION

Effective problem management can be the greatest enabler for growth and opportunity in your business. Applying the Four Forces Momentum we identify the quick wins through to the long-term strategy to enable your business growth.

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We identify opportunities for improvement in processes, culture and revenue maximisation. We are specialist in Customer Services & Operations, Telesales, Salesforce.com, Sales Processes & Customer Experience across a wide variety of industries.   

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Working directly with your team who are in the thick of it, we identify the break points or areas for improvement, connect the dots and map out a plan while gaining there buy in through our change management principles.

We have solutions ranging from 2-day root cause analysis and recommendations to long term complete business transformation. We always look for the most cost-effective solution for what the business wants to achieve.

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Talk to us today about how we can be the strategic enabler for continuous improvement and unseen opportunities in your business.

CHANGE MANAGEMENT

While many consulting companies do a good job at implementing software often they don’t nail the implementation, embedding and culture buy in with the team. 

Our personal experiences have shown that they are ‘doing it to you” rather than “doing it with you”.

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The key to implementing change effectively is getting the team buy in from the beginning. No single change management methodology fits every organisation, business unit or individual.

We consider your organisations culture, needs and constraints. We then apply the right approach, set of tools and techniques that can be adapted to a variety of situations.

At Spearhead we have 12 key principles we utilise, contact us to find out more.

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The key to sustainable change is allowing the team the time needed to progress through the stages of change and being there to support from a practical/business point of view rather than the technical/product.

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Talk to us today about how we can be the change enabler in your business.

SALESFORCE OPTIMISATION

Continuous innovation & improvement

Businesses that implement Salesforce.com are often in a position where a finished project is only the first step towards a best-in-class solution, however it should be viewed as a path towards continually improving, refining and innovating to grow revenue and reduce costs.

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Performing regular reviews of business processes and Salesforce functionality against business direction are key aspects to ensuring the business is getting the best value for their investment.

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• Extend and innovate with additional functionality

• Continued engagement and buy in with the team

• Looking for opportunities for improvement- reporting, processes, pipelines

• Making everyday life easier

Our solutions range from 3-day quick win campaigns to longer term projects- talk to us today about how we can maximise your Salesforce investment and potential.

Ongoing training

Both initial and on-going training is often under-planned and under-estimated in technology projects.  Even the best companies often plan for initial training needs, but overlook long-term aspects of training that impact performance and adoption Salesforce.

During technology rollouts, companies typically aim training towards their standard user groups such as sales representatives and customer service teams.  For other user profiles like managers or system administrators, training may be left out.

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 For many organizations, training occurs only at launch with no further recurrence. This becomes problematic for any group, but more so for groups like sales teams and call centres that tend to have significant annual turnover.  The retention of information during initial training is also an issue.  Studies suggest that only a fraction of material presented at a training course is absorbed in the first sitting.  Repetition of even of salesforce.com basics is critical for understanding and adoption.  

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To maximise your Salesforce efficiency, it is essential to revisit the fundamental training questions:

• Who needs to be trained?

• What is the goal for each of the various training classes?

• How often should the user be trained to ensure efficacy?

We offer a variety of solutions from to break up and tailor your training content and frequency to user’s requirements.

Talk to use today about how we can ensure Salesforce.com is being utilised effectively.

PROJECT MANAGEMENT

You may already have an IT/Development team and know what you are wanting to achieve with a clear path, but do you have the resource and experience to validate your thinking and manage all the stakeholders and business groups that are required to make your project successful?

We are the independent resource to either do the business analysis, build the requirements documents and get the project ready for by development OR, if you have got that far, offer a professional project management solution to ensure your project finishes on time and on budget with no unwanted change to your ideas.

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Whether it be a short 2-week project or up to a full year, we have the resource and capability to assist in your projects success.